TERMS AND CONDITIONS

IMPORTANT

Before signing for any delivered items, please make sure that you have inspected the packaging for damage and if necessary take photographs. We cannot be held responsible for any claims made for damaged items once the goods delivered have been signed for. 

STOCK PHOTOS & PRODUCT DESCRIPTIONS

Stock images shown on our website are supplied by the manufacturer for illustration purposes only, although the product will be the same, some features may differ from stock photos and in some cases, the manufacturer has since made small improvements to the hot tub. Please also look at the real-life photos or videos or ask if there have been any updates to the model you choose. Any updates or differences will always be for the better and be an improvement on the previous version.

DEPOSITS

Deposits can vary from depending on the hot tub you have ordered. Your deposit secures your hot tub from the factory. Deposits are non refundable.

Please note that your hot tub may take 8 to 26 weeks to be delivered. If your hot tub is in stock when you order, delivery can be arranged from 24 hours onwards depending on our workload at the time of order, and is typically delivered within 7 days.

Any remaining balance is to be paid via BACS 2-3 days before  delivery. 

HOT TUB ELECTRICAL INSTALLATION GUIDELINES

The Government introduced a law in January 2005 which demands that most electrical work in UK households is only carried out by a ‘competent person’. The law means that Electrical safety requirements have been included in a new Part P of the Building Regulations. Hot tub installations must also comply with section 702 in the 17th Edition IEE (Institute of Electrical Engineers) Regulations as they fall in the same category as swimming pools.

This guide sets out everything you need to know for setting up an electrical connection for a hot tub including details on Part P and how to find a qualified electrician.

1. What is Part P?

2. Who is responsible for ensuring electrical work meets Part P requirements?

3. How do I ensure Part P requirements are met?

4. How many amps do you need for a hot tub?

5. What are the electrical requirements for a hot tub?

PART P EXPLAINED

WHAT IS PART P?

Part P is a section of the Building Regulations that covers England and Wales (Scotland is covered by the Building Standards system) and was introduced to reduce the risk of personal injury or damage to a home due to poor workmanship.

Part P applies to anyone carrying out fixed electrical installations in households and states:

“reasonable provision shall be made in the design and installation of electrical installations in order to protect persons operating, maintaining or altering the installations from fire or injury”

WHO IS RESPONSIBLE FOR ENSURING ELECTRICAL WORK MEETS PART P REQUIREMENTS?

It is the responsibility of the homeowner to prove that any electrical work carried out meets Part P requirements and it is a criminal offence if it does not.

To comply with Part P, all electrical work must follow the rules set out in BS 7671.

HOW DO I ENSURE PART P REQUIREMENTS ARE MET?

There are 3 options when contracting an electrician to install your hot tub which are detailed below:

1. Contract a Part P qualified and registered electrician which can be found through one of the following schemes:

• • • NICEIC – www.niceic.com

    • NAPIT – www.napit.org.uk

    • ELECSA – www.elecsa.co.uk

1. Your electrician can employ a qualified and registered electrician to inspect their work which also removes the requirement for a local authority inspection

1. A fully qualified but unregistered electrician can inspect their own work or can employ a qualified electrician to carry out an inspection

Either way you will receive a Part P certificate after the hot tub electrical supply work is completed. From 2007 these will need to be kept on file and presented if you sell your house as part of the Home Seller’s Pack.

ELECTRICAL INSTALLATION

HOW MANY AMPS DO YOU NEED FOR A HOT TUB?

Most hot tubs require at least a 13AMP supply with larger hot tubs requiring a 32AMP supply. We can liaise with your electrical contractor regarding the exact specification for your Hot Tub, alternatively more details can be found within the technical specifications on our hot tubs pages.

13 AMP ELECTRICAL REQUIREMENTS

The electrical requirements for the 13AMP plug-and-play Hot Tubs are the simplest to complete. The 13AMP Hot Tubs simply plug into a standard domestic power supply so all you need for the 13AMP Hot Tubs is an outdoor waterproof plug socket with RCD protection. We will provide up to 5 metres of cable and a plug to plug into the socket you have provided. This must not be spurred off from a ring main and must be direct to the fuse board.

32 & 40 AMP ELECTRICAL REQUIREMENTS

For a 32AMP hot tub, 6mm² 3-core SWA cable is needed and a 10mm² 3-core SWA cable is perfectly suitable for a 40AMP Hot Tub.

An IP65 45AMP Rotary Isolator Switch is also recommended so that the hot tub can be isolated outdoors in an emergency or for service work. This is simply a rotary on/off switch but should be sited more than 2 metres away from the hot tub so that bathers cannot be in the hot tub whilst touching the switch.

The electrician should fit a suitable weather proof block connector to the end of the tail from the isolator, the hot tub supply can then be directly hard wired into the weatherproof block connector inside the hot tub. Waterproof gland packs should be used to prevent ingress of water on all electrical connections (2 at the isolation switch). Ensure that all earth cables are clearly colour coded with green/yellow insulating tape or earth sleeve.

WHAT ARE THE ELECTRICAL REQUIREMENTS FOR A HOT TUB?

The electrical installation must comply with BS:7671 – “Requirements for Electrical Installations IET Wiring Regulations”, particularly concerning the following specifications:

1. The hot tub must be hard wired on its own fused spur back to your household consumer unit, not sharing a supply with any other appliances
2. The hot tub should be protected by a sufficiently rated MCB (mains circuit breaker) and should cover the maximum amperage pull of the Spa plus 25% to allow for brake torque (i.e. the extra rush of current when pumps are first started). Therefore, a hot tub that has a maximum current draw of 20 amps should be fitted with a 25AMP MCB
3. The hot tub should be protected against earth faults by an RCD (Residual Current Device). This is a trip switch which prevents the possibility of an electric shock from damaged or waterlogged cables and connections. A suitable rated 30mA RCD is recommended
4. Outdoor cabling should be protected from damage by either laying protective ducting (pc pipe) below ground or by using Steel Wired Armoured (SWA) cable. Your electrician will calculate the size of cable required depending on the loading and the distance from the mains supply

Once the hot tub is filled with water and the electrical supply is installed your installation team should commission the hot tub and check that everything is fully operational before handing over to you with a complete chemical training guide and hot tub features.

If you are in any doubt about the required electrical guidelines you should seek professional advice from a fully qualified electrician.

Please note: your electrician should leave enough spare cable attached to the isolator to go to the farthest side of the Hot Tub. Our technicians are qualified to connect this cable to the inside of the Hot Tub.

REPORTING ISSUES

If you have any issues with your hot tub or if you have any questions about your hot tub purchase, you must contact us directly in writing to ensure your query will be dealt with by the right member of our team. The easiest way to do this will be via email [email protected].

Please note that in order for your query to be dealt with, issues should not be communicated to our delivery drivers, but with us directly. We are unable to assume responsibility for any issues not reported directly to us via the above-mentioned methods.

The Customer is responsible for making sure there is adequate access for our Delivery Team, as outlined on the delivery requirements page. If you have any doubts about your access, please contact us in advance. Adequate access includes reasonable preparation of the delivery site, such as clearing away any gravel to minimise the risk that gravel may enter the Spa Sled and cause scratches to the spa. We do not take responsibility for damages to goods or property as a result of poor access. Our delivery team will carry out the delivery and installation with reasonable care and skill. Unfortunately, due to the size of the equipment and the spa, some minor damage can occur, such as scuffs on the base and minor marks on the sides. These are unavoidable even with the greatest care and skill and do not affect the enjoyment of the spa. The Customer accepts the risk of any loss or damage being caused to the goods or property that occurs when we act with reasonable care and skill.

HOT TUB USE AND CHEMISTRY

Please note that the responsibility for the use and maintenance of chemicals in your hot tub lies solely with the hot tub owner. Our company cannot be held accountable or responsible for any issues that may arise due to customer error in chemical use.

It is important that you take appropriate measures to maintain your hot tub regularly and use chemicals in a safe and responsible manner. Failure to do so may result in damage to your hot tub or personal injury.

When purchasing and using our hot tub products, you agree to assume full responsibility for the proper use and maintenance of your hot tub, including the use of chemicals. For some general advice about hot tub chemistry, please watch these videos.

Do NOT use chlorine tablets in Acrylic Hot tubs; Chlorine tablets regardless of the brand, contains a chemical called ‘Trichloroisocyanuric Acid’ which is highly corrosive and when used in a acrylic hot tub, they can cause severe damage to the shell and its components. Instead we recommend using Bromine tablets. Using Chlorine tablets on your hot tub will invalidate your warranty

Payments

Bank Transfer
Deposit and Final Payment: Customers are required to pay a deposit via bank transfer at the time of order placement. The final payment must also be completed by bank transfer upon delivery of the item.
Partial Payment: Depending on the cost of the item, we may request a partial payment prior to delivery. This will be clearly communicated at the time of order confirmation.

Card Payments
All orders paid for by card must be paid in full at the time of ordering. No partial payments or post-delivery payments are accepted for card transactions.

Special Circumstances
For orders involving crane jobs, forward shipping, swim spas or deliveries to islands and other exceptional locations, payment must be made exclusively via bank transfer. This is to ensure streamlined financial processing and secure handling of special logistical requirements.
Please ensure all payments are made in accordance with these terms. Failure to comply may result in delays or cancellation of your order.

In case of insufficient access, we reserve the right to ask for full payment prior ask for full payment before delivery.

Depending on the price of the hot tub or swimspa, if it is a substantial amount, we may request a partial payment prior to delivery.

If you do not have the required access requirements as per our pre delivery instructions we may ask for full payment to be made prior to delivery or a partial payment before delivery to cover any failed delivery attempts due to insufficient access.

It is customers responsibility to make payment on arrival by bank transfer and due to bank holidays, weekends and after hours & high payments the bank may stop or hold payment which would be the responsibility of the customer, the balance can be paid prior to delivery, even in 2 transitions to make it easier to go through to deter issues on delivery. We offer payment on delivery to build trust with our customers but we have to make them aware of this.

LIMITED WARRANTY

This warranty is provided by the manufacter (“us” or “we”) to you as the original purchaser of the portable spa (the “Spa”). This document tells you what to do if there is a problem with your Spa, how you are covered if your Spa is defective, and other important information. Please read it carefully.
• 10 Years on Spa Shell Structure: The spa shell structure is warranted against water loss due to defects in materials or workmanship for one (1) years from the original date of delivery.
• One Year on Spa Shell Surface: The acrylic spa shell is warranted against cracking, blistering or delaminating due to defects in materials or workmanship for one (1) years from the original date of delivery. Surface checking is not included.
• One Year on Spa Plumbing: Spa fittings and plumbing are warranted against leaks due to defects in materials or workmanship for 1 year from the original date of delivery.
• One Year on Standard Spa Equipment: Electronic Spa Control Systems, Jet Pump(s), Circulation Pump and Heater. The spa equipment systems are warranted against failure due to defects in materials or workmanship for one year from the date of delivery.
• One Year on Ozone Generator: The ozone generator is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Blower: The blower is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Audio and Video System Components: The factory-installed audio and video components (i.e. power supply, stereo topside, IR sensor, cables, wires, etc.) are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on L.E.D.’s: The factory-installed L.E.D.’s are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on Spa Cabinet: The spa cabinet is warranted to be free of defects in materials or workmanship for one year from the original date of delivery. Normal wear or appearance is not included. This warranty does not include damage caused in delivery, variations in colour, wear or appearance, as all wood reacts differently to environmental conditions.
• Ninety Days on Spa Pillows and Filter Box: Pillows and filter box are subject to water chemistry variation and are warranted for ninety (90) days from the original date of delivery, However this does not include misuse of chemical use. Chemical balancing must be kept under control. When adding chemicals you must leave your hot tub cover off for 30-45 minutes. This is to ensure that gasses produced from the chemicals can escape.

Air Locks not covered under warranty, which can happen at anytime along with flo errors.

All chemicals must be pre-mixed before being added to the hot tub water.
• Spa Covers: Spa covers are warranted to be free of defects in materials and workmanship for a period of two (2) years on vinyl and one (1) year on foam core.
• Spa Accessories: The spa accessories are warranted by the accessory manufacturer and are specifically excluded. Please see the respective product manufacturer’s warranty for details.

Bluetooth Speakers are not covered under warranty as it does not effect the use of the hot tub.

Any damage cause by the wear and tear of normal use of the tub wont be cover under warranty, as well as any damages caused by the inappropriate use of the same. For example, Snapping a diverter.

We may ask for a call out charge for issues with the hot tub that are not warranted under our terms and conditions, if the fault is in warranty we will refund the call out charge. 

The following applies to all of the warranties listed above:
Extent of this warranty
This warranty is non-transferable and only the original purchaser of the Spa may rely on it. This warranty begins on the date of delivery of the Spa, but in no event later than one year from the date of purchase. This warranty terminates immediately if prior to the expiration of the relevant warranty period the following occurs:
• Any transfer of Spa ownership;
• If the Spa is installed or relocated outside the boundaries of the original country of
purchase; and/or
• If the Spa was purchased in the EU and the Spa is installed or relocated outside the EU.

Limitations on this warranty
Except as described above, this warranty does not cover defects or damage to your
spa due to:
• Normal wear and tear;
• Improper installation;
• Alteration without prior written consent from us (alteration includes but is not limited to any component or plumbing change, or electrical conversion);
• Accidents or acts of God;
• Misuse or abuse;
• Commercial or industrial use;
• Use of an accessory not approved by us;
• Failure to follow the Manufacturer’s Pre-Delivery Instructions or Owner’s Manual;
and/or
• Any repairs/installations made or attempted by anyone other than our authorized
representatives.
Please contact us for a list of manufacturer approved accessories.

Your hot tub requires an authorised yearly service to maintain its warranty. Failure to complete an annual service voids the warranty. Missing a yearly service permanently voids the warranty, with no option for reinstatement.

Disclaimers
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that: (a) were not foreseeable to you at the time you purchased the Spa; or are business losses or would be considered as losses to non-consumers.

Our obligation to you
We will repair any defects in your Spa which are covered by this warranty unless in our reasonable opinion we determine that you have not complied with the terms of this warranty. Except as described in this warranty, you will not be charged for parts and/or any labour necessary to repair the spa for defects which are covered by this warranty.
Please be aware that you may be charge a repair person travel/service charge that is not stated or covered by this warranty. Please contact us for more information regarding any such charges.

Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from country to country. Nothing in this warranty affects your legal rights under the Consumer Rights Act 2015. Please contact the Citizens Advice website www.adviceguide.org.uk

Other important terms
If a court or relevant authority finds part of this warranty illegal, the rest will continue in full force and effect. Each of the paragraphs of this warranty operates separately.
The terms in this document are governed by English law and you can bring legal
proceedings in respect of the Spa in the English courts. You and we both agree to that
the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
This warranty is between you and us. It is not transferable and no other person shall have any rights to enforce any of its terms.

How to make a claim
Please contact us and provide a copy of your original purchase receipt indicating the date of purchase, within thirty (30) days of the time you discover the claim. We reserve the right to inspect the Spa before processing your warranty claim.